BigCommerce

Connect BigCommerce with Qapla’

The connection is made through the official BigCommerce Web Services.
To connect BigCommerce with Qapla’, follow the steps below.

1. Activate the API Account

In your BigCommerce Control Panel, click Advanced Settings > API Accounts.
Go to Create API Account > Create API Token V2/V3.

2. Grant read and write permissions to allow order import and update

Enable the following permissions and click Save:

    • Customers: read-only
    • Orders: modify
    • Order Transactions: modify
    • Products: read-only

The procedure will return the BigCommerce API credentials and automatically download a TXT file.

Inside the TXT file, you’ll find the necessary data for the connection: Access Token and Store Hash.
The Store Hash forms part of the API PATH, so you need to identify it as follows:
https://api.bigcommerce.com/stores/[ STORE HASH ]/v3/

3. Enter the data in Qapla’

The BigCommerce-side configuration is now complete.

Go to Settings > Channels > [Channel Name] > Configure > E-Commerce, select the platform, and enter the keys generated previously in BigCommerce.

After entering them, click «Update».

4. Enable order import

To enable order import, go to:
Settings > Channels > [Channel Name] > Configure > Imports > Orders

Select the desired import mode:

  • Automatic: Qapla’ will query your platform every hour (on the hour, e.g., 9:00, 10:00, 11:00, etc.) to import new orders and update existing ones.
  • Manual: you can start the import at any time from the Labels section, selecting BigCommerce and clicking Manual Import.

Excluded order statuses from import

You can exclude specific order statuses (in addition to the default ones) to customize the workflow based on your operational needs.

Custom payment statuses for Cash on Delivery (COD)

Some CMS platforms allow you to customize payment statuses beyond the system’s default ones.
If you’ve configured custom payment statuses to identify Cash on Delivery (COD) orders, it’s essential to notify Qapla’ Customer Care to ensure proper import handling.
If you only use standard statuses, no action is required.

Write to support@qapla.it listing the exact names of the custom payment statuses used for COD.
Once confirmed by Qapla’ Customer Care, orders with those statuses will automatically be recognized as COD orders.

Advanced Settings

Within “Imports > Orders” you can enable the following options:

  • Import product images

Set default weight: define a default weight to apply to imported orders.

Set default number of parcels: define a default number of parcels for each imported order.

5. Update the order on BigCommerce

To enable automatic updates on BigCommerce, go to:
Settings > Channels > [Channel Name] > Configure > Updates > E-commerce

Enable the available update options:

  • Update the order to “Shipped” when the shipment becomes trackable.
  • Update the order to “Shipped” when the goods are physically in the hands of the carrier (statuses recognized by Qapla’: Departed, In transit, Out for delivery).
  • Update the order to “Delivered” when the shipment is delivered.
  • Tracking: update shipments on BigCommerce by inserting the Tracking Number.

Not working?

Qapla’ uses the official BigCommerce APIs (Web Services).
If it doesn’t work, we recommend requesting a check from the administrator who manages your BigCommerce site.

Pickup Point Management (PUDO)

The Qapla’ PUDO solution is available: pickup points for flexible shipping and delivery.

Offer your customers the option to choose delivery points from the carriers and import all information directly into Qapla’ for shipment management.

Check out all the details in our dedicated guide: BigCommerce PUDO Plugin.