Category: Communication

How to Customize Your Transactional Emails This guide shows you the steps to configure and personalize the emails your customers receive during the shipping process. 1. Initial Configuration Before creating templates, you need to set the sender correctly. Configure the Mail Server (SMTP): Proper SMTP setup is essential for sending emails. This configuration, including SPF […]

How to set-up the email server SMTP? In order to send emails to customers, you have to set up a dedicated mail server on  Qapla’ for bulk mailings. To make this configuration, you need to go to Channels > [Channel Name] > Configure > 8. Mail server, and fill in the section with access data: […]

How to Customize Your Tracking Page This guide outlines the technical steps to create and activate a customized tracking page for your customers. Unlike emails, the tracking page is one per language, not per shipment status. 1. Upload your Brand Logo The simplest way is to upload it to Settings > Channel. It will be […]

Qapla’ allows you to enable SMS updates for your customers, providing real-time tracking information for each shipment automatically. Sending SMS notifications with tracking information keeps customers informed and engaged throughout the delivery process. SMS Costs Transactional SMS is billed on a monthly pay-per-use basis: €0.06 each for national SMS €0.15 each for international SMS SMS […]

How to use Metavariables of Qapla’? The metavariables can be entered in different communications of  Qapla’, to include information that is within the shipments, making these communications to the end customer more personalized. Here are listed the metavariables for: Transactional Emails Qapla’ Tracking Page SMS Ticket Transactional Emails for return shipments: return type managed by […]

Ticket The Ticket feature in Qapla’ allows end customers to request support directly from the tracking page or transactional emails. From your Qapla’ panel, you can receive, view, and reply to these requests, thus establishing two-way communication with your customers. To use this feature, you must configure a mail server. How it works End customer […]

Integration of Qapla’ with WA Smart Business ComunicaColWeb (CCW) is a Qapla’ partner that provides an automation service for business communications via WhatsApp. With WA Smart Business, merchants can automatically send: Order summary messages Tracking updates Abandoned cart notifications Discount coupons Automated replies Customer care messages Mass marketing campaigns For more information, please visit: www.wasmartbusiness.com/landing-registrazione […]

What is it for? The actions of GO-TO-ACTION Gmail take the user to your tracking page directly from the subject of the transactional email sent. It is possible to interact with the reference actions several times. How to activate it? Prerequisites: double check your mail server In case you are using a different server than […]

Openings During November 2025 and December 2025 the Customer Care Team will be available during extraordinary hours and days, as follows: Saturday 22th November 2025 From 9 to 18, Email Support  Friday 28th November 2025 From 8 to 19, Email Support and Chat Saturday 29th November 2025 From 9 to 18, Email Support Sunday 30th November 2025 From 9 […]