Category: Functions

Email notifications for shipments in progress Qapla’ allows you to receive email notifications to stay constantly updated on the status of shipments within a channel. Below are the notifications that can be enabled: Shipment Status Notification and Instant Notifications I wish to receive a daily warning email about problematic shipments. Include shipments delivered the previous […]

Qapla’ Companion: Chrome extension guide Qapla’ Companion is the official Google Chrome extension designed to enhance your Customer Service. It allows you to view shipment statuses in real-time directly within your support tools (Zendesk, Gmail, Salesforce, etc.) without having to switch tabs. Thanks to this tool, not only will you have direct visibility of the […]

PrintNode PrintNode is a cloud printing service that allows you to connect your computers or servers directly to your warehouse printers. Thanks to this integration, once the label is generated via API, the document is automatically sent to the correct printer without manual steps. Fundamental Requirements The PrintNode integration is designed exclusively for those using […]

Introduction Q’uotes is the feature of Qapla’ that allows you to request courier shipping rates to choose the most suitable option based on the order characteristics, showing a comparison of rates from the different couriers and services active on the account. Currently, two rate comparison modes are available: The Automatic mode, managed through the couriers’ […]

How to assign automatically a carrier to an order? With this function you can set personalized rules to pre-assign automatically a courier to an order. Within the channel configuration, in section 5. Import > Orders you will find the panel to manage the rules. This feature is enabled only for channels which have at least […]

How to integrate Zendesk to improve support ticket management It is possible to connect Qapla’ with your Zendesk to view tracking and order details directly within your Zendesk support platform. The integration allows: Quick lookup: Display order and shipping information associated with the customer who opens a ticket on Zendesk. Real-time tracking: Display shipping progress […]