Qapla’ Companion: Chrome Extension – Qapla’ Help

Qapla’ Companion: Chrome extension guide

Qapla’ Companion is the official Google Chrome extension designed to enhance your Customer Service. It allows you to view shipment statuses in real-time directly within your support tools (Zendesk, Gmail, Salesforce, etc.) without having to switch tabs.

Thanks to this tool, not only will you have direct visibility of the shipment’s progress, but you can also:

  • Access the shipment directly on Qapla’ with a simple click on the order reference
  • Consult the Tracking Page by clicking on the tracking number
  • Configure quick and automated responses: use preset templates to reply to your customers in seconds. Thanks to the use of metavariables, the extension will automatically fill the message with the correct shipment data, eliminating any risk of manual error.

1. Installation

To get started, download the extension directly from the Chrome Web Store:
Download Qapla’ Companion (Beta)

Note: Using the extension requires an active Qapla’ account.

2. API Key and Unlock Code configuration

To connect the extension to your Qapla’ account, follow these steps:

  • Log in to your Qapla’ panel, go to Settings > External Plugins > Chrome Extension.
  • Copy the API Key generated by the system.
  • Open the extension in your browser and go to the API Key and Security section.
  • Paste the API Key into the dedicated field.
  • Unlock code: create a security password (minimum 12 characters, including 1 uppercase letter and 1 number).
  • Click on “Save encrypted”.

The API Key/Unlock code combination remains valid for 7 days. Once this period expires, it will be necessary to generate a new unlock code for security reasons.

3. Enable channels on your Qapla’ account

Still in Settings > External Plugins > Chrome Extension > Channel Configurations

It is necessary to select and then enable the channels you want to query in the Chrome extension.

4. Usage and Shipment Search

Once configured, the extension will show a side-panel in the supported systems.

Customer Search
By entering the customer’s email in the “Customer search” field, the extension will query your Qapla’ account and show:

  • Progress status (e.g., out for delivery, delivered).
  • Order reference: click on the reference to access the shipment directly on the Qapla’ control panel.
  • Tracking number and courier used: click on the tracking number to access the Qapla’ tracking page.
  • Shipping address.
  • Last status returned by the courier.

5. Languages and Mapping

In the Languages and Mapping section you can customize and enable:

  • The desired languages for communications.
  • Country/Language mapping: associate specific country codes to a default language (e.g., IT=it, GB=en).

6. Templates and Quick Replies

You can configure default messages to send to customers based on the status of their shipment. Templates can be set for:

  • Exception
  • Delivered
  • In transit
  • Fallback (other statuses)

Usable metavariables

To customize responses, you can insert the following placeholders that will be automatically replaced by the shipment data:

:customerName:
:status:
:tracking: (link to the Qapla’ tracking page)
:trackingNumber:
:orderNumber:
:courier:
:shippingAddress:

7. Supported Systems

Qapla’ Companion activates automatically when browsing the following domains:

  • Zendesk (`*.zendesk.com`)
  • Freshdesk (`*.freshdesk.com`)
  • Gmail (`mail.google.com`)
  • Outlook Web (`outlook.office.com`, `outlook.live.com`)
  • Salesforce (`*.salesforce.com`, `*.lightning.force.com`)
  • Intercom (`*.intercom.com`)
  • Help Scout (`*.helpscout.net`)
  • Gorgias (`*.gorgias.com`)
  • Zoho Desk (`desk.zoho.eu`, `desk.zoho.com`, `desk.zoho.in`)
  • Shopify Admin (`admin.shopify.com`)

Some examples:

Salesforce:

Shopify:

Need help?If you need assistance, contact Qapla’s Customer Care at support@qapla.it