Ecwid Plugin

Connect Ecwid with Qapla’

To connect Qapla’ with the Ecwid platform, follow the steps below.

1. Install the Qapla’ App on Ecwid

Log in to Ecwid using the following link to download the required app:
APP Ecwid

2. Enter Your Credentials in Ecwid

From the Ecwid control panel, go to «Settings».
Then, enter the same credentials you use to log in to Qapla’ to complete the connection.

3. Enable Channels

Select the channels available in your Qapla’ account to enable them.
This allows you to import orders and/or shipments into the selected channel.

4. Verify the Connection

To confirm that the plugin installation and connection to Qapla’ are successful, go to:
Settings > Channels > [Channel Name] > Configure > E-commerce

If Ecwid is already selected as the e-commerce platform and the Store ID and Access Token fields are automatically filled in, the connection is complete.

5. Activate Order Import

To activate order import, go to:
Settings > Channels > [Channel Name] > Configure > Imports > Orders

Select your preferred import mode:

  • Automatic: Qapla’ will query your platform every hour (at .00, e.g., 9:00, 10:00, 11:00, etc.) to import new and updated orders.
  • Manual: You can manually import orders anytime from the Labels section by selecting Ecwid and clicking on Manual Import.

Excluded Order Statuses
You can exclude specific order statuses (in addition to those excluded by default) to customize the import process according to your operational needs.

Custom Payment Statuses for COD Orders
Some CMS platforms allow custom payment statuses beyond the system’s default ones.
If you’ve configured custom statuses to identify Cash on Delivery (COD) orders, it’s essential to inform Qapla’ Customer Care to ensure correct import handling.

If you’re using only standard statuses, no action is required.
Send an email to support@qapla.it listing the exact custom payment status names used for COD. Once confirmed by the Qapla’ Customer Care team, orders with these statuses will be automatically recognized as COD orders.

Advanced Settings
Within the Imports > Orders section, you can enable the following options:

  • Import product images
  • Import weight

Set a Default Weight
Assign a default weight for imported orders.

Set a Default Number of Packages
Define a default number of parcels for each imported order.

6. Update Orders in Ecwid

To enable automatic order updates in Ecwid, go to: Settings > Channels > [Channel Name] > Configure > Updates > E-commerce

Enable the desired update options:

  • Update the order to “Shipped” when the shipment becomes trackable.
  • Update the order to “Shipped” when the goods are in the courier’s hands (for Qapla’: Departed, In Transit, Out for Delivery).
  • Update the order to “Delivered” when the shipment is successfully delivered