Tracking Page Q’Editor

How to Customize Your Tracking Page

This guide outlines the technical steps to create and activate a customized tracking page for your customers.

Unlike emails, the tracking page is one per language, not per shipment status.

1. Upload your Brand Logo

  • The simplest way is to upload it to Settings > Channel. It will be automatically resized and placed in the template.
  • Alternatively, insert it via the Drag & Drop editor using the Image element for more control over size and link.

2. Create & Manage the Template with Q’editor

Choose a Starting Template

  • Go to Marketing > Tracking Page and click “Create New”.
  • Choose either a Blank Template or one of the 50 predefined templates.

Set Page Properties

  • In the “Settings” tab on the right, define body width, background color, fonts, and link colors.

3. Customize the Content

Use the “Content” tab to add and configure page elements.

  • Essential Tracking Elements
    • Progress Bar: Drag the “Shipment Progress Bar” element. Choose among 3 layouts—Base, Elegant, and Classic—each with customization options (colors, icons, borders).
    • Shipment History: Add the “Shipment History” element to show the detailed list of all shipment statuses reported by the carrier.
  • Marketing & Support Content
    • Text & Metavariables: Insert custom text using metavariables.
      See the guide: Qapla’ Metavariables.
    • Images, Video & CTAs: Works the same as in the email editor.
      Add promo banners, videos, and buttons with links that include UTM parameters to track performance.
    • Product List: Use the “Product List” widget to show a summary of the items included in the order.
    • Ticket System
      • To activate it, go to Marketing > Ticket and set the email address to receive requests.
      • Then drag the “Tickets”  button into the tracking page template.
        Customers can open it to write messages and upload images.
        Your team can reply directly from Qapla’s “Tracking” area.
  • External Integrations
    • Custom HTML: Use the HTML widget to paste third-party scripts.
    • Ready-Made Widgets: Drag widgets from services like Transactionale, Clerk.io, or Bantoa to add cross-selling and product recommendations.
      To enable them, first connect the services from the App Store available in Settings > Channels.

4. Customize URL, Title & Favicon (Optional Feature)

If you purchased the feature, you can personalize the tracking page URL.
Instead of https://tracking.qapla.it/
it becomes https://tracking.iltuosito.it/

  • Contact Qapla’s Success team at success@qapla.it for DNS and SSL certificate setup.
  • In the same section (Marketing > Tracking Page), you can set the browser tab title and upload your favicon.

5. Activation (Go Live)

  • After saving the templates for the languages you want, return to Tracking Page Management.
  • Enable the templates you want to make live. Remember: only one template per language can be active.

 

Need help?If you need assistance, contact Qapla’s Customer Care at support@qapla.it