How to set-up the email server SMTP?
In order to send emails to customers, you have to set up a dedicated mail server on Qapla’ for bulk mailings. To make this configuration, you need to go to Channels > [Channel Name] > Configure > 8. Mail server, and fill in the section with access data:
- Server
- Login
- Password
- Port
- Secure
Select Port between: 465, 587 or Other smtp port indicating the right one, and select the Secure type.
Once entered all the data and clicked on “Update”, you will be able to check if your server does work through the “Test” tool available.
Gmail of G Suite: SMTP forward
Gmail is not usable, because of its sending limits.
G Suite, on the other hand, provides the SMTP forwarding service in order to direct the outgoing mail through Google.
To enable it, the following steps have to be done:
G Suite Admistrator’s Guide: SMTP Relay
In point 6, in the section “Authorized senders”, you must select the point “Only Google Apps users registered in my domains”.
In point 7, under “Authentication” please select “Require SMTP authentication”.
Account access settings for less secure apps: to enable (ON).
Starting from May 1st, 2025, Google Workspace accounts are expected to no longer support apps considered less secure or third-party apps that use a username and password.
For this reason, we recommend verifying that you have also carried out the following steps:
1- Enable Google 2-Step Verification
2- Create an App Password to use instead of the account password
NOTE: For more information, we recommend contacting the Google Workspace Mail Server service provider.
Don’t you have a mail server?
If you don’t have a mail server or if your server is not suitable for bulk sending, you can purchase our safe and guaranteed SMTP on Store > Mail Server.
To configure the mail server, please write to support@qapla.it providing:
- Registration email address
- Sender email address for sending communications
Once the SMTP configuration is complete, you will need to contact your domain provider to request the insertion of SPF, DKIM, and DMARC Records in your DNS.
These records ensure the security, authenticity, and deliverability of the emails sent from Qapla’.
Need help?If you need assistance, contact Qapla’s Customer Care at support@qapla.it