{"id":8447,"date":"2025-08-01T13:14:43","date_gmt":"2025-08-01T11:14:43","guid":{"rendered":"https:\/\/help.qapla.it\/?p=8447"},"modified":"2025-09-23T15:44:11","modified_gmt":"2025-09-23T13:44:11","slug":"ticket","status":"publish","type":"post","link":"https:\/\/help.qapla.it\/es\/ticket\/","title":{"rendered":"Gesti\u00f3n de Tickets para Solicitudes de Asistencia"},"content":{"rendered":"<h2>Ticket<\/h2>\n<p>La funci\u00f3n <strong>Ticket<\/strong> de Qapla\u2019 permite a los clientes finales solicitar soporte directamente desde la <a target=\"_blank\" href=\"https:\/\/help.qapla.it\/es\/tracking-page-qeditor\/\" rel=\"noopener\"><strong>p\u00e1gina de tracking<\/strong><\/a> o desde los <a target=\"_blank\" href=\"https:\/\/help.qapla.it\/es\/emails-transaccionales\/\" rel=\"noopener\"><strong>email transaccionales<\/strong><\/a>.<br \/>\nDesde tu <a target=\"_blank\" href=\"https:\/\/cp.qapla.it\/\" rel=\"noopener\">panel de Qapla\u2019<\/a>, puedes recibir, visualizar y responder a estas solicitudes, estableciendo as\u00ed una <strong>comunicaci\u00f3n bidireccional con tus clientes<\/strong>.<\/p>\n<p><strong>Para utilizar esta funci\u00f3n<\/strong>, es necesario <strong>configurar<\/strong> un <a target=\"_blank\" href=\"https:\/\/help.qapla.it\/es\/smtp-servidor-de-correo\/\" rel=\"noopener\"><strong>servidor de correo<\/strong><\/a>.<\/p>\n<h3>C\u00f3mo funciona<\/h3>\n<p><strong>Cliente final<\/strong><br \/>\nDesde la p\u00e1gina de tracking, haciendo clic en el bot\u00f3n \u201cTicket\u201d, o desde los correos electr\u00f3nicos transaccionales mediante el uso de las siguientes metavariables, el cliente final puede solicitar soporte:<\/p>\n<ul>\n<li>[TICKET_LINK]<\/li>\n<li>[TICKET_URL]<\/li>\n<\/ul>\n<p>Aqu\u00ed encontrar\u00e1s la gu\u00eda con todas las metavariables disponibles: <strong><a target=\"_blank\" href=\"https:\/\/help.qapla.it\/es\/meta-variables-de-qapla\/\" rel=\"noopener\">Metavariables de Qapla\u2019<\/a><\/strong>.<\/p>\n<p><strong>Merchant<\/strong><br \/>\nPuedes controlar y visualizar los Tickets en dos secciones:<\/p>\n<ul>\n<li>Desde el filtro r\u00e1pido (arriba a la izquierda del panel de Qapla\u2019): si hay nuevos Tickets, aparecer\u00e1 un bot\u00f3n con la lista de env\u00edos que incluyen un mensaje del cliente final.<br \/>\n<a target=\"_blank\" href=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2025\/09\/ES-Filtri.png\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8472 size-full\" src=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2025\/09\/ES-Filtri.png\" alt=\"\" width=\"246\" height=\"260\" srcset=\"https:\/\/help.qapla.it\/wp-content\/uploads\/2025\/09\/ES-Filtri.png 246w, https:\/\/help.qapla.it\/wp-content\/uploads\/2025\/09\/ES-Filtri-57x60.png 57w, https:\/\/help.qapla.it\/wp-content\/uploads\/2025\/09\/ES-Filtri-142x150.png 142w\" sizes=\"auto, (max-width: 246px) 100vw, 246px\" \/><\/a><\/li>\n<li>Dentro del env\u00edo individual, en la secci\u00f3n <strong>Ticket<\/strong>, podr\u00e1s leer y responder directamente.<br \/>\n<a target=\"_blank\" href=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2025\/09\/ES-Ticket-1.png\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8475 size-full\" src=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2025\/09\/ES-Ticket-1.png\" alt=\"\" width=\"796\" height=\"799\" srcset=\"https:\/\/help.qapla.it\/wp-content\/uploads\/2025\/09\/ES-Ticket-1.png 796w, https:\/\/help.qapla.it\/wp-content\/uploads\/2025\/09\/ES-Ticket-1-300x300.png 300w, https:\/\/help.qapla.it\/wp-content\/uploads\/2025\/09\/ES-Ticket-1-150x150.png 150w, https:\/\/help.qapla.it\/wp-content\/uploads\/2025\/09\/ES-Ticket-1-768x771.png 768w, https:\/\/help.qapla.it\/wp-content\/uploads\/2025\/09\/ES-Ticket-1-60x60.png 60w\" sizes=\"auto, (max-width: 796px) 100vw, 796px\" \/><\/a><\/li>\n<\/ul>\n<p>Qapla\u2019 conserva el historial de la conversaci\u00f3n con el cliente, siempre que el intercambio se realice exclusivamente a trav\u00e9s de la funci\u00f3n Ticket (tanto para el cliente como para el merchant).<a href=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2025\/08\/Ticket-GIF.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-7899\" src=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2025\/08\/Ticket-GIF.gif\" alt=\"\" width=\"810\" height=\"810\" \/><\/a><\/p>\n<h3>Configuraci\u00f3n del Ticket<\/h3>\n<p>Para habilitar el servicio Ticket:<\/p>\n<ol>\n<li>Habilita la opci\u00f3n \u201c<b>Deseo\u00a0<strong>habilitar los Ticket<\/strong> y permitir a los clientes enviarme peticiones de intervenci\u00f3n<\/b>\u201d<\/li>\n<li>Configura los siguientes par\u00e1metros:\n<ul>\n<li><strong>Env\u00edo de<\/strong>: direcci\u00f3n de correo electr\u00f3nico y nombre desde los cuales llegar\u00e1n los tickets a los usuarios.<\/li>\n<li><strong>Env\u00edo a<\/strong>: direcci\u00f3n de correo electr\u00f3nico donde se recibir\u00e1n los correos de Ticket de los usuarios.<\/li>\n<li><strong>Mensaje de notificaci\u00f3n<\/strong>: texto enviado autom\u00e1ticamente al cliente final cuando abras un ticket desde la secci\u00f3n \u201cTracking\u201d de un env\u00edo.<\/li>\n<li><strong>Mensaje de cortes\u00eda<\/strong>: texto enviado autom\u00e1ticamente la primera vez que el cliente utiliza el sistema Ticket para ponerse en contacto contigo.<\/li>\n<li><strong>Gesti\u00f3n de mensajes<\/strong>: posibilidad de crear mensajes predefinidos utilizando metavariables, para responder r\u00e1pidamente a los clientes. Haz clic en \u201cNuevo mensaje\u201d para a\u00f1adir un nuevo mensaje predefinido.<\/li>\n<\/ul>\n<\/li>\n<li>Idiomas soportados:\n<ul>\n<li>italiano<\/li>\n<li>ingl\u00e9s<\/li>\n<li>franc\u00e9s<\/li>\n<li>alem\u00e1n<\/li>\n<li>espa\u00f1ol<\/li>\n<li>portugu\u00e9s<\/li>\n<li>chino<\/li>\n<li>ruso<\/li>\n<li>japon\u00e9s<\/li>\n<li>checo<\/li>\n<li>rumano<\/li>\n<li>h\u00fangaro<\/li>\n<li>\u00e1rabe<\/li>\n<li>eslovaco<\/li>\n<li>polaco<\/li>\n<li>coreano<\/li>\n<li>neerland\u00e9s<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><b data-stringify-type=\"bold\">\u00bfNecesitas ayuda?<\/b><br aria-hidden=\"true\" \/>Si necesitas asistencia, contacta con el<b data-stringify-type=\"bold\">\u00a0Customer Care de Qapla\u2019<\/b>\u00a0escribiendo a\u00a0<b data-stringify-type=\"bold\"><a target=\"_blank\" href=\"mailto:support@qapla.it\" rel=\"noopener\" class=\"c-link\" data-stringify-link=\"mailto:support@qapla.it\" data-sk=\"tooltip_parent\" aria-haspopup=\"menu\">support@qapla.it<\/a><\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ticket La funci\u00f3n Ticket de Qapla\u2019 permite a los clientes finales solicitar soporte directamente desde la p\u00e1gina de tracking o desde los email transaccionales. Desde tu panel de Qapla\u2019, puedes recibir, visualizar y responder a estas solicitudes, estableciendo as\u00ed una comunicaci\u00f3n bidireccional con tus clientes. Para utilizar esta funci\u00f3n, es necesario configurar un servidor de [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[80],"tags":[],"class_list":["post-8447","post","type-post","status-publish","format-standard","hentry","category-comunicaciones"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gesti\u00f3n de Tickets para Solicitudes de Asistencia - Qapla&#039; Help<\/title>\n<meta name=\"description\" content=\"Ticket La funci\u00f3n Ticket de Qapla\u2019 permite a los clientes finales solicitar soporte directamente desde la p\u00e1gina de tracking o desde los email\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.qapla.it\/es\/ticket\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gesti\u00f3n de Tickets para Solicitudes de Asistencia - 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