{"id":2311,"date":"2020-02-13T17:11:41","date_gmt":"2020-02-13T16:11:41","guid":{"rendered":"http:\/\/help.qapla.it\/?p=2311"},"modified":"2026-04-02T09:50:22","modified_gmt":"2026-04-02T07:50:22","slug":"integracion-qapla-en-zendesk","status":"publish","type":"post","link":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/","title":{"rendered":"Integraci\u00f3n Qapla&#8217; en Zendesk"},"content":{"rendered":"<h2>C\u00f3mo integrar Zendesk para mejorar la gesti\u00f3n de tickets de asistencia<\/h2>\n<p>Puedes conectar <span style=\"color: #ff6931;\"><a target=\"_blank\" href=\"https:\/\/www.qapla.it\/es\/?utm_source=help&amp;utm_medium=referral&amp;utm_campaign=integra-zendesk\" rel=\"noopener\"><strong>Qapla<\/strong><\/a>&#8216; <\/span>con Zendesk para ver el seguimiento y los detalles del pedido directamente en tu plataforma de soporte de Zendesk.<\/p>\n<p>La integraci\u00f3n permite:<\/p>\n<ul>\n<li><strong>Consulta r\u00e1pida<\/strong>: Consulta la informaci\u00f3n del pedido y del env\u00edo asociada al cliente que abre un ticket en Zendesk.<\/li>\n<li><strong>Seguimiento en tiempo real<\/strong>: Consulta el estado del env\u00edo directamente en la interfaz de soporte de Zendesk.<\/li>\n<\/ul>\n<p><a href=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-2320\" src=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1-1024x725.png\" alt=\"\" width=\"980\" height=\"694\" srcset=\"https:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1-1024x725.png 1024w, https:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1-300x213.png 300w, https:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1-768x544.png 768w, https:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1-60x43.png 60w, https:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1-150x106.png 150w, https:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1.png 1029w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Para la conexi\u00f3n es necesario seguir los siguientes pasos:<\/p>\n<h3>1. Descargar la APP<\/h3>\n<p>Descargar la APP oficial (File Zip) directamente en Zendesk haciendo clic en el siguiente enlace:<\/p>\n<p><a href=\"https:\/\/www.zendesk.com\/apps\/support\/qapla\/\"><strong>App Qapla&#8217; &#8211; Zendesk<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3>2. Acceso a Zendesk<\/h3>\n<p>Accede a tu cuenta Zendesk.<\/p>\n<p>Entra en la secci\u00f3n \u00abAdministrador\u00bb en la parte izquierda de la pantalla.<\/p>\n<p>En la \u00e1rea APP haz clic en \u00abGestion app\u00bb,\u00a0 y en \u00abCargar app privada\u00bb.<\/p>\n<p>&nbsp;<\/p>\n<h3>3. Cargar la APP<\/h3>\n<p>A\u00f1ade el nombre de la APP, como por ejemplo Qapla&#8217;.<\/p>\n<p>Cargar el File Zip descargado anteriormente haciendo clic en \u00abElegir archivo\u00bb y despu\u00e9s \u00abCargar\u00bb.<\/p>\n<p>&nbsp;<\/p>\n<h3>4. Aceptar los T\u00e9rminos de uso de Zendesk Marketplace<\/h3>\n<p>Acepta los T\u00e9rminos de uso haciendo clic en \u00abCargar\u00bb.<\/p>\n<p>&nbsp;<\/p>\n<h3>5. Insertar el Token API Key<\/h3>\n<p>Es necesario insertar la API Key que encuentras en Qapla&#8217; yendo al engranaje que se encuentra en la parte derecha superior, y clicando en Plugin Externos &gt; Zendesk<br \/>\nInsertar la clave en el campo \u00abToken API Key\u00bb y hacer clic en \u00abInstalar\u00bb<\/p>\n<p>&nbsp;<\/p>\n<h3>6. Habilitar el canal en Qapla&#8217;<\/h3>\n<p>Para terminar la configuraci\u00f3n es necesario seleccionar el canal con el cual conectar la APP de Zendesk, yendo al engranaje que se encuentra en la parte derecha superior, y clicando en Plugin Externos &gt; Zendesk.<\/p>\n<p>En la parte \u00abConfiguraci\u00f3n Canales\u00bb seleccionar el canal o canales que quieres activar.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u00f3mo integrar Zendesk para mejorar la gesti\u00f3n de tickets de asistencia Puedes conectar Qapla&#8216; con Zendesk para ver el seguimiento y los detalles del pedido directamente en tu plataforma de soporte de Zendesk. La integraci\u00f3n permite: Consulta r\u00e1pida: Consulta la informaci\u00f3n del pedido y del env\u00edo asociada al cliente que abre un ticket en Zendesk. [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[97],"tags":[],"class_list":["post-2311","post","type-post","status-publish","format-standard","hentry","category-funciones"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Integraci\u00f3n Qapla&#039; en Zendesk - Qapla&#039; Help<\/title>\n<meta name=\"description\" content=\"C\u00f3mo integrar Zendesk para mejorar la gesti\u00f3n de tickets de asistencia Puedes conectar Qapla&#039; con Zendesk para ver el seguimiento y los detalles del\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Integraci\u00f3n Qapla&#039; en Zendesk - Qapla&#039; Help\" \/>\n<meta property=\"og:description\" content=\"C\u00f3mo integrar Zendesk para mejorar la gesti\u00f3n de tickets de asistencia Puedes conectar Qapla&#039; con Zendesk para ver el seguimiento y los detalles del\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/\" \/>\n<meta property=\"og:site_name\" content=\"Qapla&#039; Help\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-13T16:11:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T07:50:22+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1-1024x725.png\" \/>\n<meta name=\"author\" content=\"Gabriela Sifuentes\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gabriela Sifuentes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/integracion-qapla-en-zendesk\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/integracion-qapla-en-zendesk\\\/\"},\"author\":{\"name\":\"Gabriela Sifuentes\",\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/#\\\/schema\\\/person\\\/878122abbf5f8a5a392941fdf4f498aa\"},\"headline\":\"Integraci\u00f3n Qapla&#8217; en Zendesk\",\"datePublished\":\"2020-02-13T16:11:41+00:00\",\"dateModified\":\"2026-04-02T07:50:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/integracion-qapla-en-zendesk\\\/\"},\"wordCount\":307,\"image\":{\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/integracion-qapla-en-zendesk\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/help.qapla.it\\\/wp-content\\\/uploads\\\/2019\\\/03\\\/Zendesk-Esempio-1-1024x725.png\",\"articleSection\":[\"Funciones\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/integracion-qapla-en-zendesk\\\/\",\"url\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/integracion-qapla-en-zendesk\\\/\",\"name\":\"Integraci\u00f3n Qapla' en Zendesk - Qapla' Help\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/integracion-qapla-en-zendesk\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/integracion-qapla-en-zendesk\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/help.qapla.it\\\/wp-content\\\/uploads\\\/2019\\\/03\\\/Zendesk-Esempio-1-1024x725.png\",\"datePublished\":\"2020-02-13T16:11:41+00:00\",\"dateModified\":\"2026-04-02T07:50:22+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/#\\\/schema\\\/person\\\/878122abbf5f8a5a392941fdf4f498aa\"},\"description\":\"C\u00f3mo integrar Zendesk para mejorar la gesti\u00f3n de tickets de asistencia Puedes conectar Qapla' con Zendesk para ver el seguimiento y los detalles del\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/integracion-qapla-en-zendesk\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/help.qapla.it\\\/es\\\/integracion-qapla-en-zendesk\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/integracion-qapla-en-zendesk\\\/#primaryimage\",\"url\":\"http:\\\/\\\/help.qapla.it\\\/wp-content\\\/uploads\\\/2019\\\/03\\\/Zendesk-Esempio-1-1024x725.png\",\"contentUrl\":\"http:\\\/\\\/help.qapla.it\\\/wp-content\\\/uploads\\\/2019\\\/03\\\/Zendesk-Esempio-1-1024x725.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/integracion-qapla-en-zendesk\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Integraci\u00f3n Qapla&#8217; en Zendesk\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/\",\"name\":\"Qapla' Help\",\"description\":\"Knowledge base\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/#\\\/schema\\\/person\\\/878122abbf5f8a5a392941fdf4f498aa\",\"name\":\"Gabriela Sifuentes\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/834f61704200af858f1e448327e4ecad263c7c4d0a2e481df25014002526e276?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/834f61704200af858f1e448327e4ecad263c7c4d0a2e481df25014002526e276?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/834f61704200af858f1e448327e4ecad263c7c4d0a2e481df25014002526e276?s=96&d=mm&r=g\",\"caption\":\"Gabriela Sifuentes\"},\"url\":\"https:\\\/\\\/help.qapla.it\\\/es\\\/author\\\/gabriela\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Integraci\u00f3n Qapla' en Zendesk - Qapla' Help","description":"C\u00f3mo integrar Zendesk para mejorar la gesti\u00f3n de tickets de asistencia Puedes conectar Qapla' con Zendesk para ver el seguimiento y los detalles del","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/","og_locale":"es_ES","og_type":"article","og_title":"Integraci\u00f3n Qapla' en Zendesk - Qapla' Help","og_description":"C\u00f3mo integrar Zendesk para mejorar la gesti\u00f3n de tickets de asistencia Puedes conectar Qapla' con Zendesk para ver el seguimiento y los detalles del","og_url":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/","og_site_name":"Qapla' Help","article_published_time":"2020-02-13T16:11:41+00:00","article_modified_time":"2026-04-02T07:50:22+00:00","og_image":[{"url":"http:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1-1024x725.png","type":"","width":"","height":""}],"author":"Gabriela Sifuentes","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"Gabriela Sifuentes","Tiempo de lectura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/#article","isPartOf":{"@id":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/"},"author":{"name":"Gabriela Sifuentes","@id":"https:\/\/help.qapla.it\/es\/#\/schema\/person\/878122abbf5f8a5a392941fdf4f498aa"},"headline":"Integraci\u00f3n Qapla&#8217; en Zendesk","datePublished":"2020-02-13T16:11:41+00:00","dateModified":"2026-04-02T07:50:22+00:00","mainEntityOfPage":{"@id":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/"},"wordCount":307,"image":{"@id":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/#primaryimage"},"thumbnailUrl":"http:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1-1024x725.png","articleSection":["Funciones"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/","url":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/","name":"Integraci\u00f3n Qapla' en Zendesk - Qapla' Help","isPartOf":{"@id":"https:\/\/help.qapla.it\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/#primaryimage"},"image":{"@id":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/#primaryimage"},"thumbnailUrl":"http:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1-1024x725.png","datePublished":"2020-02-13T16:11:41+00:00","dateModified":"2026-04-02T07:50:22+00:00","author":{"@id":"https:\/\/help.qapla.it\/es\/#\/schema\/person\/878122abbf5f8a5a392941fdf4f498aa"},"description":"C\u00f3mo integrar Zendesk para mejorar la gesti\u00f3n de tickets de asistencia Puedes conectar Qapla' con Zendesk para ver el seguimiento y los detalles del","breadcrumb":{"@id":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/#primaryimage","url":"http:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1-1024x725.png","contentUrl":"http:\/\/help.qapla.it\/wp-content\/uploads\/2019\/03\/Zendesk-Esempio-1-1024x725.png"},{"@type":"BreadcrumbList","@id":"https:\/\/help.qapla.it\/es\/integracion-qapla-en-zendesk\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/help.qapla.it\/es\/"},{"@type":"ListItem","position":2,"name":"Integraci\u00f3n Qapla&#8217; en Zendesk"}]},{"@type":"WebSite","@id":"https:\/\/help.qapla.it\/es\/#website","url":"https:\/\/help.qapla.it\/es\/","name":"Qapla' Help","description":"Knowledge base","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/help.qapla.it\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Person","@id":"https:\/\/help.qapla.it\/es\/#\/schema\/person\/878122abbf5f8a5a392941fdf4f498aa","name":"Gabriela Sifuentes","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/secure.gravatar.com\/avatar\/834f61704200af858f1e448327e4ecad263c7c4d0a2e481df25014002526e276?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/834f61704200af858f1e448327e4ecad263c7c4d0a2e481df25014002526e276?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/834f61704200af858f1e448327e4ecad263c7c4d0a2e481df25014002526e276?s=96&d=mm&r=g","caption":"Gabriela Sifuentes"},"url":"https:\/\/help.qapla.it\/es\/author\/gabriela\/"}]}},"_links":{"self":[{"href":"https:\/\/help.qapla.it\/es\/wp-json\/wp\/v2\/posts\/2311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.qapla.it\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.qapla.it\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.qapla.it\/es\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.qapla.it\/es\/wp-json\/wp\/v2\/comments?post=2311"}],"version-history":[{"count":8,"href":"https:\/\/help.qapla.it\/es\/wp-json\/wp\/v2\/posts\/2311\/revisions"}],"predecessor-version":[{"id":9645,"href":"https:\/\/help.qapla.it\/es\/wp-json\/wp\/v2\/posts\/2311\/revisions\/9645"}],"wp:attachment":[{"href":"https:\/\/help.qapla.it\/es\/wp-json\/wp\/v2\/media?parent=2311"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.qapla.it\/es\/wp-json\/wp\/v2\/categories?post=2311"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.qapla.it\/es\/wp-json\/wp\/v2\/tags?post=2311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}