{"id":8427,"date":"2025-07-30T10:38:42","date_gmt":"2025-07-30T08:38:42","guid":{"rendered":"https:\/\/help.qapla.it\/?p=8427"},"modified":"2025-09-23T15:46:39","modified_gmt":"2025-09-23T13:46:39","slug":"wa-smart-business-whatsapp","status":"publish","type":"post","link":"https:\/\/help.qapla.it\/en\/wa-smart-business-whatsapp\/","title":{"rendered":"WA Smart Business \u2013 WhatsApp"},"content":{"rendered":"<h2>Integration of Qapla\u2019 with WA Smart Business<\/h2>\n<p><strong>ComunicaColWeb (CCW)<\/strong> is a Qapla\u2019 partner that provides an automation service for business communications via <strong>WhatsApp<\/strong>.<br \/>\nWith <strong>WA Smart Business<\/strong>, merchants can automatically send:<\/p>\n<ul>\n<li>Order summary messages<\/li>\n<li>Tracking updates<\/li>\n<li>Abandoned cart notifications<\/li>\n<li>Discount coupons<\/li>\n<li>Automated replies<\/li>\n<li>Customer care messages<\/li>\n<li>Mass marketing campaigns<\/li>\n<\/ul>\n<p>For more information, please visit: <a target=\"_blank\" href=\"http:\/\/www.wasmartbusiness.com\/landing-registrazione\" rel=\"noopener\">www.wasmartbusiness.com\/landing-registrazione<\/a><\/p>\n<h3>Requirements<\/h3>\n<p>To use the integration, you must:<\/p>\n<ul>\n<li>Have an active contract with ComunicaColWeb (CCW)<\/li>\n<li>Follow the WhatsApp Business Platform activation procedure provided by ComunicaColWeb (CCW)<\/li>\n<\/ul>\n<p>Please note: The configuration of the CCW platform on the WhatsApp side is not managed by Qapla\u2019.<\/p>\n<h3>How WA Smart Business Works<\/h3>\n<ul>\n<li>Qapla\u2019 sends shipping progress updates to CCW via webhook.<\/li>\n<li>CCW is directly connected to Meta\u2019s APIs.<\/li>\n<li>Each phone number can only be associated with one service (either used on a mobile device or on the WhatsApp Business Platform).<\/li>\n<li>For each new activation, Meta\u2019s approval is required.<\/li>\n<\/ul>\n<h3>Configuration on Qapla\u2019<\/h3>\n<p>To configure, log in to your Qapla\u2019 account and go to:<br \/>\nSettings &gt; Marketing &gt; [Channel Name] &gt; WhatsApp &gt; <strong>WA Smart Business<\/strong><\/p>\n<p>From your WA Smart Business account, retrieve the following data:<\/p>\n<ul>\n<li>Delivery URL<\/li>\n<li>Secret<\/li>\n<\/ul>\n<p>Enter the retrieved data and click on \u201cUpdate\u201d.<\/p>\n<p>Select the sending mode:<\/p>\n<ul>\n<li>Activate (general sending)<\/li>\n<li>Enable sending to Amazon customers (optional)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b data-stringify-type=\"bold\">Need help?<\/b><br aria-hidden=\"true\" \/>If you need assistance, contact\u00a0<b data-stringify-type=\"bold\">Qapla\u2019s Customer Care<\/b>\u00a0at\u00a0<b data-stringify-type=\"bold\"><a target=\"_blank\" href=\"mailto:support@qapla.it\" rel=\"noopener\" class=\"c-link\" data-stringify-link=\"mailto:support@qapla.it\" data-sk=\"tooltip_parent\" aria-haspopup=\"menu\">support@qapla.it<\/a><\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Integration of Qapla\u2019 with WA Smart Business ComunicaColWeb (CCW) is a Qapla\u2019 partner that provides an automation service for business communications via WhatsApp. With WA Smart Business, merchants can automatically send: Order summary messages Tracking updates Abandoned cart notifications Discount coupons Automated replies Customer care messages Mass marketing campaigns For more information, please visit: www.wasmartbusiness.com\/landing-registrazione [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[81],"tags":[],"class_list":["post-8427","post","type-post","status-publish","format-standard","hentry","category-comunication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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