{"id":5395,"date":"2025-08-11T17:17:15","date_gmt":"2025-08-11T15:17:15","guid":{"rendered":"https:\/\/help.qapla.it\/?p=5395"},"modified":"2025-10-23T11:01:16","modified_gmt":"2025-10-23T09:01:16","slug":"woocommerce-api-webservices-2","status":"publish","type":"post","link":"https:\/\/help.qapla.it\/en\/woocommerce-api-webservices-2\/","title":{"rendered":"WooCommerce API \/ WebServices"},"content":{"rendered":"<h2 data-start=\"11\" data-end=\"45\">Connect WooCommerce with Qapla\u2019<\/h2>\n<p data-start=\"47\" data-end=\"124\">To allow <strong><a href=\"https:\/\/www.qapla.io\/\">Qapla\u2019<\/a><\/strong> to communicate with your WooCommerce, follow the steps below.<\/p>\n<h3 data-start=\"126\" data-end=\"172\">1. Create a REST API key (Enable the APIs)<\/h3>\n<p data-start=\"174\" data-end=\"305\">From the WordPress admin panel, click: WooCommerce \/<strong data-start=\"213\" data-end=\"239\"> Settings<\/strong>.<\/p>\n<p data-start=\"174\" data-end=\"305\"><a href=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_18_35.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-4092\" src=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_18_35.jpg\" alt=\"\" width=\"424\" height=\"276\" srcset=\"https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_18_35.jpg 424w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_18_35-300x195.jpg 300w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_18_35-60x39.jpg 60w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_18_35-150x98.jpg 150w\" sizes=\"auto, (max-width: 424px) 100vw, 424px\" \/><\/a><br data-start=\"240\" data-end=\"243\" \/>Click <strong data-start=\"249\" data-end=\"261\">Advanced<\/strong> and then <strong data-start=\"271\" data-end=\"283\">REST API<\/strong>.<\/p>\n<p data-start=\"174\" data-end=\"305\"><a href=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_19_32.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-4089\" src=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_19_32-1024x370.jpg\" alt=\"\" width=\"980\" height=\"354\" srcset=\"https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_19_32-1024x370.jpg 1024w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_19_32-300x108.jpg 300w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_19_32-768x277.jpg 768w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_19_32-60x22.jpg 60w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_19_32-150x54.jpg 150w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_19_32.jpg 1027w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/a><br data-start=\"284\" data-end=\"287\" \/>Click \u00ab<strong data-start=\"293\" data-end=\"304\">Add Key\u00bb<\/strong>.<\/p>\n<h3 data-start=\"307\" data-end=\"328\">2. Generate a key<\/h3>\n<p data-start=\"330\" data-end=\"515\">Enter <strong data-start=\"336\" data-end=\"348\">\u201c<\/strong>Qapla\u2019\u201d in the Description field.<br data-start=\"378\" data-end=\"381\" \/>IMPORTANT: In the User field, select a <strong>user who has site administrator permissions.<\/strong><br data-start=\"472\" data-end=\"475\" \/>Set \u00abPermession\u00bb to \u00abRead \/ Write\u00bb.<\/p>\n<p data-start=\"330\" data-end=\"515\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4083\" src=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_20_51.jpg\" alt=\"\" width=\"668\" height=\"370\" srcset=\"https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_20_51.jpg 668w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_20_51-300x166.jpg 300w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_20_51-60x33.jpg 60w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/2022-09-22-18_20_51-150x83.jpg 150w\" sizes=\"auto, (max-width: 668px) 100vw, 668px\" \/><\/p>\n<p data-start=\"330\" data-end=\"515\"><a href=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6779 size-full\" src=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce2.png\" alt=\"\" width=\"835\" height=\"257\" srcset=\"https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce2.png 835w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce2-300x92.png 300w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce2-768x236.png 768w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce2-60x18.png 60w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce2-150x46.png 150w\" sizes=\"auto, (max-width: 835px) 100vw, 835px\" \/><\/a><\/p>\n<h3 data-start=\"517\" data-end=\"548\">3. Enter the data in Qapla\u2019<\/h3>\n<p data-start=\"550\" data-end=\"597\">The WooCommerce-side configuration is complete.<\/p>\n<p data-start=\"599\" data-end=\"747\">Go to <strong data-start=\"605\" data-end=\"670\">Settings &gt; Channels &gt; [Channel Name] &gt; Configure &gt; E-Commerce<\/strong>, select the platform, and paste the key previously generated in WooCommerce.<\/p>\n<p data-start=\"599\" data-end=\"747\"><a href=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-6776\" src=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce-1024x208.png\" alt=\"\" width=\"980\" height=\"199\" srcset=\"https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce-1024x208.png 1024w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce-300x61.png 300w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce-768x156.png 768w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce-60x12.png 60w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce-150x30.png 150w, https:\/\/help.qapla.it\/wp-content\/uploads\/2022\/09\/Collegamento-Woocommerce.png 1271w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/a><\/p>\n<p data-start=\"749\" data-end=\"798\">After entering it, click <strong data-start=\"774\" data-end=\"798\">\u201cSave and run test.\u201d<\/strong><\/p>\n<h3 data-start=\"805\" data-end=\"831\">4. Enable order import<\/h3>\n<p data-start=\"833\" data-end=\"968\">To enable order import go to: Settings &gt; Channels &gt; [Channel Name] &gt; Configure &gt; Imports &gt;<strong data-start=\"863\" data-end=\"934\"> Orders<\/strong><br data-start=\"934\" data-end=\"937\" \/>Select the desired import mode:<\/p>\n<ul>\n<li><strong data-start=\"972\" data-end=\"986\">Automatic:<\/strong> Qapla\u2019 will query your platform every hour (on the hour, e.g., 9:00, 10:00, 11:00, etc.) to import new orders and update existing ones.<\/li>\n<li><strong data-start=\"1127\" data-end=\"1138\">Manual:<\/strong> you can start the import at any time from the <strong data-start=\"1185\" data-end=\"1195\">Labels<\/strong> section by selecting WooCommerce and clicking <strong data-start=\"1246\" data-end=\"1263\">Manual import<\/strong>.<\/li>\n<\/ul>\n<p data-start=\"1266\" data-end=\"1300\"><strong>Excluded statuses from import.<\/strong><\/p>\n<p data-start=\"1266\" data-end=\"1300\">You can exclude specific order statuses from import (in addition to the ones excluded by default), tailoring the flow to your operational needs.<\/p>\n<p><strong>Custom payment statuses for Cash on Delivery (COD)<\/strong><\/p>\n<p data-start=\"1503\" data-end=\"1849\">Some CMS platforms allow you to customize payment statuses beyond the system\u2019s standard ones.<br data-start=\"1596\" data-end=\"1599\" \/>If you have configured custom payment statuses to identify Cash on Delivery (COD) orders, it is essential to notify <strong data-start=\"1715\" data-end=\"1739\">Qapla\u2019 Customer Care<\/strong> to ensure the correct management of order import.<br data-start=\"1789\" data-end=\"1792\" \/>If you only use standard statuses, no action is required.<\/p>\n<p data-start=\"1851\" data-end=\"2077\"><strong>Email <a class=\"decorated-link cursor-pointer\" data-start=\"1859\" data-end=\"1875\">support@qapla.it<\/a> listing<\/strong> the exact wording of the <strong>custom payment statuses<\/strong> used for COD. Once Qapla\u2019 Customer Care confirms the setup, orders with these payment statuses will be automatically recognized as COD orders.<\/p>\n<p data-start=\"2084\" data-end=\"2105\"><strong>Advanced Settings<\/strong><\/p>\n<p data-start=\"2106\" data-end=\"2173\">Within \u201cImports &gt; Orders\u201d you can enable the following options:<\/p>\n<ul>\n<li data-start=\"2177\" data-end=\"2204\">Import product images<\/li>\n<li data-start=\"2207\" data-end=\"2226\">Import weight<\/li>\n<li data-start=\"2229\" data-end=\"2404\">Do not import internal data in product notes: prevents importing notes for products whose name starts with the \u201c_\u201d character, which are generally internal platform data.<\/li>\n<li data-start=\"2407\" data-end=\"2605\">Customs code and Country of origin: allows importing these fields from the order\u2019s products, if available in the CMS. Enter the exact name of the custom attribute to read in the dedicated field.<\/li>\n<\/ul>\n<p data-start=\"2607\" data-end=\"2684\"><strong data-start=\"2607\" data-end=\"2629\">Set default weight<\/strong><br data-start=\"2629\" data-end=\"2632\" \/>Define a default weight to apply to imported orders.<\/p>\n<p data-start=\"2686\" data-end=\"2781\"><strong data-start=\"2686\" data-end=\"2719\">Set default number of parcels<\/strong><br data-start=\"2719\" data-end=\"2722\" \/>Define a default number of parcels for each imported order.<\/p>\n<h3 data-start=\"2788\" data-end=\"2826\">5. Update the order on WooCommerce<\/h3>\n<p data-start=\"2828\" data-end=\"2992\">To enable automatic updates to WooCommerce go to: Settings &gt; Channels &gt; [Channel Name] &gt; Configure &gt; Updates &gt; E-commerce<br data-start=\"2953\" data-end=\"2956\" \/>Enable the available update options:<\/p>\n<ul>\n<li data-start=\"2996\" data-end=\"3007\">Never<\/li>\n<li data-start=\"3010\" data-end=\"3046\">When the shipment has departed<\/li>\n<li data-start=\"3049\" data-end=\"3106\">When the shipment has been picked up by the carrier<\/li>\n<li data-start=\"3109\" data-end=\"3145\">When the shipment is delivered<\/li>\n<li data-start=\"3148\" data-end=\"3194\">Add an order note with the Tracking Number<\/li>\n<\/ul>\n<h3 data-start=\"3201\" data-end=\"3216\"><\/h3>\n<h3 data-start=\"3201\" data-end=\"3216\"><strong>Not working?<\/strong><\/h3>\n<p data-start=\"3218\" data-end=\"3389\">Qapla\u2019 uses the official <strong>WooCommerce APIs (Web Services)<\/strong>.<br data-start=\"3275\" data-end=\"3278\" \/>If it doesn\u2019t work, we recommend asking the administrator who manages your WooCommerce site to perform a check.<\/p>\n<h2 data-start=\"3396\" data-end=\"3414\">Troubleshooting<\/h2>\n<div class=\"_tableContainer_1rjym_1\">\n<div class=\"group _tableWrapper_1rjym_13 flex w-fit flex-col-reverse\" tabindex=\"-1\">\n<table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"3416\" data-end=\"4683\">\n<thead data-start=\"3416\" data-end=\"3450\">\n<tr data-start=\"3416\" data-end=\"3450\">\n<th data-start=\"3416\" data-end=\"3424\" data-col-size=\"md\">Error<\/th>\n<th data-start=\"3424\" data-end=\"3438\" data-col-size=\"md\">Description<\/th>\n<th data-start=\"3438\" data-end=\"3450\" data-col-size=\"xl\">Solution<\/th>\n<\/tr>\n<\/thead>\n<tbody data-start=\"3465\" data-end=\"4683\">\n<tr data-start=\"3465\" data-end=\"3617\">\n<td data-start=\"3465\" data-end=\"3488\" data-col-size=\"md\">401 Unauthorized<\/td>\n<td data-col-size=\"md\" data-start=\"3488\" data-end=\"3525\">Qapla\u2019 is not authorized to access<\/td>\n<td data-col-size=\"xl\" data-start=\"3525\" data-end=\"3617\">The provided keys are incorrect or were not authorized by following the procedure above.<\/td>\n<\/tr>\n<tr data-start=\"3618\" data-end=\"3876\">\n<td data-start=\"3618\" data-end=\"3638\" data-col-size=\"md\">403 Forbidden<\/td>\n<td data-start=\"3638\" data-end=\"3673\" data-col-size=\"md\">The server blocks Qapla\u2019s access<\/td>\n<td data-start=\"3673\" data-end=\"3876\" data-col-size=\"xl\">Check that the site doesn\u2019t have active security strategies (firewall) and make sure Qapla\u2019s IPs are allowed. To request the full and updated list of IPs, contact our support at <strong data-start=\"3853\" data-end=\"3873\"><a href=\"mailto:support@qapla.it\" class=\"decorated-link cursor-pointer\" data-start=\"3855\" data-end=\"3871\">support@qapla.it<\/a><\/strong>.<\/td>\n<\/tr>\n<tr data-start=\"3877\" data-end=\"4031\">\n<td data-start=\"3877\" data-end=\"3897\" data-col-size=\"md\">404 Not Found<\/td>\n<td data-start=\"3897\" data-end=\"3949\" data-col-size=\"md\">The URL or endpoint being accessed does not exist<\/td>\n<td data-start=\"3949\" data-end=\"4031\" data-col-size=\"xl\">Verify the site URL is correct and confirm the site is actually a WooCommerce.<\/td>\n<\/tr>\n<tr data-start=\"4032\" data-end=\"4135\">\n<td data-start=\"4032\" data-end=\"4064\" data-col-size=\"md\">500 Internal Server Error<\/td>\n<td data-start=\"4064\" data-end=\"4100\" data-col-size=\"md\">Internal server error on the site<\/td>\n<td data-col-size=\"xl\" data-start=\"4100\" data-end=\"4135\">Check the cause on your server.<\/td>\n<\/tr>\n<tr data-start=\"4136\" data-end=\"4246\">\n<td data-start=\"4136\" data-end=\"4160\" data-col-size=\"md\">Bad HTTP response<\/td>\n<td data-col-size=\"md\" data-start=\"4160\" data-end=\"4186\">The site is unreachable<\/td>\n<td data-col-size=\"xl\" data-start=\"4186\" data-end=\"4246\">The site URL is incorrect, offline, or no longer exists.<\/td>\n<\/tr>\n<tr data-start=\"4247\" data-end=\"4342\">\n<td data-start=\"4247\" data-end=\"4275\" data-col-size=\"md\">301 Moved Permanently<\/td>\n<td data-col-size=\"md\" data-start=\"4275\" data-end=\"4311\">The site URL redirects to another<\/td>\n<td data-col-size=\"xl\" data-start=\"4311\" data-end=\"4342\">Enter the correct site URL.<\/td>\n<\/tr>\n<tr data-start=\"4343\" data-end=\"4426\">\n<td data-start=\"4343\" data-end=\"4359\" data-col-size=\"md\">302 Found<\/td>\n<td data-start=\"4359\" data-end=\"4395\" data-col-size=\"md\">The site URL redirects to another<\/td>\n<td data-col-size=\"xl\" data-start=\"4395\" data-end=\"4426\">Enter the correct site URL.<\/td>\n<\/tr>\n<tr data-start=\"4427\" data-end=\"4524\">\n<td data-start=\"4427\" data-end=\"4468\" data-col-size=\"md\">Could not resolve host: www.xxx.xx<\/td>\n<td data-start=\"4468\" data-end=\"4493\" data-col-size=\"md\">The URL does not exist<\/td>\n<td data-col-size=\"xl\" data-start=\"4493\" data-end=\"4524\">Enter the correct site URL.<\/td>\n<\/tr>\n<tr data-start=\"4525\" data-end=\"4683\">\n<td data-start=\"4525\" data-end=\"4609\" data-col-size=\"md\">OpenSSL SSL_connect: Connection reset by peer in connection to www.xxx.xx:443<\/td>\n<td data-col-size=\"md\" data-start=\"4609\" data-end=\"4644\">Issues with the site certificate<\/td>\n<td data-col-size=\"xl\" data-start=\"4644\" data-end=\"4683\">Check the site\u2019s HTTPS certificate.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<p data-start=\"4685\" data-end=\"4754\">In general, connections to servers respond with <a href=\"https:\/\/en.wikipedia.org\/wiki\/List_of_HTTP_status_codes\">HTTP error codes.<\/a><\/p>\n<p>&nbsp;<\/p>\n<div><\/div>\n<div><a target=\"_blank\" href=\"https:\/\/www.qapla.it\/?utm_source=help&amp;utm_medium=referral&amp;utm_campaign=banner-woocommerce-api-webservices\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/help.qapla.it\/wp-content\/uploads\/2021\/01\/SCOPRI-DI-PIU-SU-QAPLA-14.png\" alt=\"scopri-di-piu-su-qapla\" width=\"600\" height=\"100\" \/><\/a><\/div>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Connect WooCommerce with Qapla\u2019 To allow Qapla\u2019 to communicate with your WooCommerce, follow the steps below. 1. Create a REST API key (Enable the APIs) From the WordPress admin panel, click: WooCommerce \/ Settings. Click Advanced and then REST API. Click \u00abAdd Key\u00bb. 2. Generate a key Enter \u201cQapla\u2019\u201d in the Description field.IMPORTANT: In the [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[45],"tags":[],"class_list":["post-5395","post","type-post","status-publish","format-standard","hentry","category-e-commerce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WooCommerce API \/ WebServices - Qapla&#039; Help<\/title>\n<meta name=\"description\" content=\"Connect WooCommerce with Qapla\u2019 To allow Qapla\u2019 to communicate with your WooCommerce, follow the steps below. 1. 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