{"id":3600,"date":"2025-08-02T12:36:16","date_gmt":"2025-08-02T10:36:16","guid":{"rendered":"http:\/\/help.qapla.it\/?p=3600"},"modified":"2025-09-23T15:39:35","modified_gmt":"2025-09-23T13:39:35","slug":"meta-variables-of-qapla","status":"publish","type":"post","link":"https:\/\/help.qapla.it\/en\/meta-variables-of-qapla\/","title":{"rendered":"Metavariables of Qapla\u2019"},"content":{"rendered":"<h2>How to use Metavariables of Qapla&#8217;?<\/h2>\n<p><span style=\"font-weight: 400;\">The <strong>metavariables<\/strong> can be entered in different <strong>communications of \u00a0<a target=\"_blank\" href=\"https:\/\/www.qapla.it\/en\/?utm_source=help&amp;utm_medium=referral&amp;utm_campaign=meta-variables\" rel=\"noopener\">Qapla\u2019<\/a><\/strong>, to include information that is within the shipments, making these communications to the end customer more personalized.<\/span><\/p>\n<p data-start=\"88\" data-end=\"127\">Here are listed the metavariables for:<\/p>\n<ul>\n<li data-start=\"131\" data-end=\"153\">Transactional Emails<\/li>\n<li data-start=\"156\" data-end=\"178\">Qapla&#8217; Tracking Page<\/li>\n<li data-start=\"181\" data-end=\"186\">SMS<\/li>\n<li data-start=\"189\" data-end=\"197\">Ticket<\/li>\n<li data-start=\"200\" data-end=\"294\">Transactional Emails for return shipments: return type managed by the operator, and automatic<\/li>\n<li data-start=\"297\" data-end=\"363\">Transactional Emails for return shipments: automatic return type<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Metavariables for transactional e-mails<\/h3>\n<p><span style=\"font-weight: 400;\">Here is the list of available metavariables for <strong>transactional e-mails<\/strong>:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Variable<\/b><\/td>\n<td><b>Definition<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*LOGO*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The logo<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*REFERENCE*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Reference&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*ORDER_DATE*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Order date&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*DELIVERY_DATE*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The delivery date occurred as communicated by the courier.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*NAME*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Name&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*ADDRESS*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The uploaded field as &#8220;Address&#8221; and the field &#8220;City&#8221; and &#8220;Province&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*EMAIL*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Email&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*COURIER*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The courier&#8217;s name<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*TRACKING_NUMBER*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Tracking number of the shipment<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*TRACKING_LINK*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Tracking on Qapla&#8217; system, enter on the email the link <\/span><a href=\"https:\/\/cp.qapla.it\/src\/settings\/channel\/communication\/email\/index.php?act=edit-transactional-status&amp;channelID=7700&amp;statusID=2#\"><span style=\"font-weight: 400;\">Tracking<\/span><\/a><span style=\"font-weight: 400;\">, to the tracking page.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*TRACKING_URL*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">URL Tracking on Qapla&#8217; system, enter the link such as https:\/\/tracking.qapla.it\/****<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*COURIER_TRACKING_URL*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">URL tracking to the courier&#8217;s site<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*TICKET_LINK*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ticketing on Qapla&#8217; system, if the function is active.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*TICKET_URL*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ticketing URL on Qapla&#8217; system, if the function is active.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*SITE_NAME*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Your site name as set in the section 1 of the channel configuration.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*SITE_URL*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The link to your site as set in the section 1 of the channel configuration.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[POD][\/POD] and [*AMOUNT*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Two conditional tags and the metavariable have been introduced for the payment on delivery [*AMOUNT*]<\/span><\/p>\n<p><span style=\"font-weight: 400;\">[POD] The amount to pay on delivery is [*AMOUNT*][\/POD]<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the order is not set as POD the sentence won&#8217;t be written in the mail.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[COURIER:COURIER_CODE][\/COURIER]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The text between two tags, with COURIER_CODE equal to a courier code of Qapla&#8217;, will be shown only inside the emails for that courier. Example:[COURIER:UPS]Message only for UPS[\/COURIER]<\/span><\/p>\n<p><span style=\"font-weight: 400;\">will make the text appear only if the email is related to a UPS shipment.<\/span><\/p>\n<p>Find the corresponding carrier code <a href=\"https:\/\/api.qapla.dev\/1.3\/en\/#courier\">here<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*CUSTOM1*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The three custom fields that can be uploaded via API (together with [*CUSTOM2*] and [*CUSTOM3*])<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*PRODUCT_LIST*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">List of the shipment products in table format.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*PRODUCT_LIST_NO_PRICES*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">List of the shipment products in table format without prices.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*STATUS_NAME*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The name of shipment current status (Ex. shipped)<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*STATUS_ICON*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">HTML tag is created to display the icon corresponding to the shipment current status<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*STATUS_ICON_LINK*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The link corresponding to the icon of current status<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*ORDER_ID*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Any IDs of the platform order<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*PRODUCT_LIST_IMG*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">List of shipment products in table format with the product images, if available.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*PRODUCT_LIST_IMG_NO_PRICES*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">List of shipment products in table format with the product images, if available without prices.<\/span><\/td>\n<\/tr>\n<tr>\n<td>[EAN8]<span style=\"font-weight: 400;\">[\/EAN8]<\/span><\/td>\n<td>A barcode EAN-8 is created from a text, number or link entered within.<\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[EAN13][\/EAN13]<\/span><\/td>\n<td>A barcode EAN-13 is created from a text, number or link entered within.<\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[QRCODE][\/QRCODE]<\/span><\/td>\n<td>A QR code is created from a text, number or link <span style=\"font-weight: 400;\">entered within.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Metavariables for tracking page<\/h3>\n<p><span style=\"font-weight: 400;\">Here is the list of available metavariables for the<strong> tracking page<\/strong>:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Variable<\/b><\/td>\n<td><b>Definition<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*REFERENCE*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Reference&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*ORDER_DATE*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Order date&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*NAME*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Name&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*ADDRESS*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The uploaded field as &#8220;Address&#8221; and the field &#8220;City&#8221; and &#8220;Province&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*EMAIL*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Email&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*TRACKING_NUMBER*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Tracking number of the shipment<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*TICKET_LINK*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ticketing on Qapla&#8217; system, if the function is available.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*CUSTOM1*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The three custom fields loadable via API (together with [*CUSTOM2*] and [* CUSTOM3*])<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*STATUS_NAME*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The name of shipment current status (Ex. shipped)<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*UID*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Univocal value that is created each time the variable is replaced<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Metavariables for SMS<\/h3>\n<p><span style=\"font-weight: 400;\">Here is the list of available metavariables for<strong> text messages<\/strong>:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Variable<\/b><\/td>\n<td><b>Definition<\/b><\/td>\n<\/tr>\n<tr>\n<td>[*REFERENCE*]<\/td>\n<td>The field that has been uploaded as &#8220;Reference&#8221;<\/td>\n<\/tr>\n<tr>\n<td>[*ORDER_DATE*]<\/td>\n<td>The field that has been uploaded as &#8220;Order date&#8221;<\/td>\n<\/tr>\n<tr>\n<td>[*NAME*]<\/td>\n<td>The field that has been uploaded as &#8220;Name&#8221;<\/td>\n<\/tr>\n<tr>\n<td>[*COURIER*]<\/td>\n<td>The courier&#8217;s name<\/td>\n<\/tr>\n<tr>\n<td>[*TRACKING_NUMBER*]<\/td>\n<td>Tracking number of the shipment<\/td>\n<\/tr>\n<tr>\n<td>[*TRACKING_LINK*]<\/td>\n<td>Tracking on Qapla\u2019 system, it enters on the email the link <a href=\"https:\/\/cp.qapla.it\/src\/settings\/channel\/communication\/email\/index.php?act=edit-transactional-status&amp;channelID=7700&amp;statusID=2#\">Tracking<\/a>, to the tracking page.<\/td>\n<\/tr>\n<tr>\n<td>[*SITE_NAME*]<\/td>\n<td><span style=\"font-weight: 400;\">Your site name as set in the section 1 of the channel configuration.<\/span><\/td>\n<\/tr>\n<tr>\n<td>[*SITE_URL*]<\/td>\n<td>\u00a0<span style=\"font-weight: 400;\">The link to your site as set in the section 1 of the channel configuration.<\/span><\/td>\n<\/tr>\n<tr>\n<td>[POD][\/POD] and [*AMOUNT*]<\/td>\n<td>Two conditional tags and the metavariable [*AMOUNT*] have been introduced for the payment on delivery<\/p>\n<p>[POD] The amount to pay on delivery is [*AMOUNT*][\/POD]<\/p>\n<p>If the order is not set as POD the sentence won&#8217;t be written in the mail.<\/td>\n<\/tr>\n<tr>\n<td>[*CUSTOM1*]<\/td>\n<td>The three custom fields loadable via API (together with [*CUSTOM2*] and [*CUSTOM3*])<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Metavariables for tickets<\/h3>\n<p><span style=\"font-weight: 400;\">Here is the list of available metavariables for the <strong>tickets<\/strong>:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Variable<\/b><\/td>\n<td><b>Definition<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*REFERENCE*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Reference&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*NAME*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Name&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*ADDRESS*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The uploaded field as &#8220;Address&#8221; and the field &#8220;City&#8221; and &#8220;Province&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*EMAIL*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Email&#8221;<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*COURIER*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The courier&#8217;s name<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*TRACKING_NUMBER*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Tracking number of the shipment<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*TELEPHONE*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Phone&#8221;<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Metavariables for return-shipment emails: operator-managed and automatic one<\/h3>\n<p><span style=\"font-weight: 400;\">Here follows the list of available metavariables for<strong> the<\/strong> <strong>return-shipment emails:<\/strong><\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Variable<\/strong><\/td>\n<td><b>Definition<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*REFERENCE*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Reference&#8221;, of the original outward shipment.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*NAME*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u00a0The field that has been uploaded as &#8220;Name&#8221;, of the original outward shipment.<br \/>\n<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*EMAIL*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;email&#8221;, of the shipment original consignee.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*COURIER*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The courier&#8217;s name selected for the return-shipment.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*TRACKING_NUMBER*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Tracking number of the return-shipment.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*CUSTOM1*], [*CUSTOM2*], [*CUSTOM3*]\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Custom fields that can be uploaded via API, of the original outward shipment.<\/span><\/td>\n<\/tr>\n<tr>\n<td>[*WEIGHT*]<\/td>\n<td>Weight <span style=\"font-weight: 400;\">of the return-shipment.<\/span><\/td>\n<\/tr>\n<tr>\n<td>[*PARCELS*]<\/td>\n<td>Packages number <span style=\"font-weight: 400;\">of the return-shipment.<\/span><\/td>\n<\/tr>\n<tr>\n<td>[*RMA*]<\/td>\n<td>Reference number\u00a0<span style=\"font-weight: 400;\">of the return-shipment.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Metavariables for the page of automatic return-shipment<\/h3>\n<p><span style=\"font-weight: 400;\">Here follows the list of available metavariables for<strong> the page of<\/strong> <strong>return-shipment:<\/strong><\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Variable<\/strong><\/td>\n<td><b>Definition<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*REFERENCE*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Reference&#8221;, of the original outward shipment.<br \/>\n* Available for the pages: Introduction and unauthorized return-shipment.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">[*NAME*]<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The field that has been uploaded as &#8220;Name&#8221;, of the original outward shipment.<br \/>\n* Available for the pages: Introduction and unauthorized return-shipment.<br \/>\n<\/span><\/td>\n<\/tr>\n<tr>\n<td>[*RETURN_DAYS_LIMIT*]<\/td>\n<td>Number of days within which the return shipment can be requested, according to the set up rules.<br \/>\n<span style=\"font-weight: 400;\">* Available for the page: unauthorized return-shipment.<\/span><\/td>\n<\/tr>\n<tr>\n<td>[*DELIVERY_DATE*]<\/td>\n<td>Delivery date of the <span style=\"font-weight: 400;\">outward shipment.<\/span><br \/>\n<span style=\"font-weight: 400;\">* Available for the page: unauthorized return-shipment.<\/span><\/td>\n<\/tr>\n<tr>\n<td>[*REFUND_METHOD*]<\/td>\n<td>Refund method<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><b data-stringify-type=\"bold\">Need help?<\/b><br aria-hidden=\"true\" \/>If you need assistance, contact\u00a0<b data-stringify-type=\"bold\">Qapla\u2019s Customer Care<\/b>\u00a0at\u00a0<b data-stringify-type=\"bold\"><a target=\"_blank\" href=\"mailto:support@qapla.it\" rel=\"noopener\" class=\"c-link\" data-stringify-link=\"mailto:support@qapla.it\" data-sk=\"tooltip_parent\" aria-haspopup=\"menu\">support@qapla.it<\/a><\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to use Metavariables of Qapla&#8217;? The metavariables can be entered in different communications of \u00a0Qapla\u2019, to include information that is within the shipments, making these communications to the end customer more personalized. Here are listed the metavariables for: Transactional Emails Qapla&#8217; Tracking Page SMS Ticket Transactional Emails for return shipments: return type managed by [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[81],"tags":[],"class_list":["post-3600","post","type-post","status-publish","format-standard","hentry","category-comunication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Metavariables of Qapla\u2019 - Qapla&#039; Help<\/title>\n<meta name=\"description\" content=\"How to use Metavariables of Qapla&#039;? 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